Legal

Privacy Policy

Your privacy matters to us — and so does being clear about how we collect, use, and protect the information you share when planning your travels with us.

Last updated · June 2026

This Privacy Policy explains how Journey to Enjoy ("we," "us," or "our") collects, uses, shares, and safeguards your personal information when you contact us, request a quote, book travel, or otherwise use our travel planning services (our "Services"). By using our Services, you agree to the practices described below.

Information we collect

We collect information that you provide directly, information collected automatically when you use our website, and information we receive from the travel partners and suppliers we work with on your behalf.

Information you provide

To plan and book your travel, we may collect:

  • Your name and the names of fellow travelers in your party;
  • Contact details such as your mailing address, email, and phone number;
  • Date of birth and, where required by a supplier, passport, visa, or other government ID details;
  • Travel preferences, special requests, accessibility needs, and loyalty/frequent-traveler numbers;
  • Payment and billing information, processed through secure third-party payment and supplier systems;
  • Any messages, documents, or feedback you send us through email, forms, or our booking partners.

Information collected automatically

When you visit our website, we may automatically collect limited technical information such as your device type, browser, IP address (used to approximate your general location), referring pages, and how you interact with the site. This helps us keep the site working well and improve your experience.

How we use your information

We use the information we collect to:

  • Plan, quote, book, and manage your travel, accommodations, transfers, tours, cruises, and travel protection;
  • Communicate with you about your trip, including confirmations, itineraries, updates, and support;
  • Coordinate with airlines, hotels, cruise lines, tour operators, and other suppliers on your behalf;
  • Respond to your questions and provide customer support before, during, and after travel;
  • Send occasional offers, travel ideas, or newsletters — only where you have not opted out;
  • Protect against fraud, comply with legal obligations, and operate our business.

How we share information

We are a travel advisory — we do not sell your personal information. We share information only as needed to deliver your travel and run our business, including with:

  • Travel suppliers — airlines, hotels, cruise lines, car rental and tour providers, and reservation/booking platforms (such as global distribution systems) required to fulfill your bookings;
  • Service providers — payment processors and technology providers that help us operate securely, who may access information only under our instruction;
  • Affiliated networks — our host agency, Montecito Village Travel, and the Virtuoso network, where relevant to your booking and its associated benefits;
  • Legal and safety — authorities or others where reasonably necessary to comply with law, enforce our agreements, or protect the rights and safety of travelers and the public.

Cookies & analytics

Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings, though some parts of the site may not function as intended without them. Pages may also link to third-party sites whose privacy practices are governed by their own policies, not this one.

How we store and protect information

We take reasonable physical, technical, and organizational measures to protect your information against loss, misuse, and unauthorized access. Where we rely on third parties to store data or process payments, we choose partners with appropriate safeguards. No system is completely secure, however, and we cannot guarantee absolute security of information transmitted over the internet.

How long we keep information

We keep your information for as long as needed to provide our Services and for a reasonable period afterward to support repeat bookings, resolve disputes, and meet our legal, tax, and accounting obligations. When information is no longer needed, we securely delete or anonymize it.

Your rights and choices

You may request a copy of the information we hold about you, ask us to correct or delete it, or object to certain uses such as marketing. To opt out of promotional emails, use the unsubscribe link in any message or contact us directly. We will respond to your request in accordance with applicable law. California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of any "sale" of personal information — which we do not engage in.

Children's privacy

Our Services are intended for adults. We only collect information about minors when it is provided by a parent or guardian as part of booking family travel. We do not knowingly market to children.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be reflected on this page, and your continued use of our Services after an update constitutes acceptance of the revised policy.

Contact us

Questions about this policy or your information? We're happy to help.